Unit 10 Silverglade Business Park, Leatherhead Road, Chessington, Surrey, KT9 2QL
(+44) 20 3177 0000
Donate
a device, change
a life
From the 1st March - 31st March, you can help support the Mayor of Kingston upon Thames and the Mayor’s Charitable Trust to raise funds through the donation of unwanted mobile devices to the Mobile Mop Up campaign.
Donate a device, change a life
From the 1st March - 31st March, you can help support the Mayor of Kingston upon Thames and the Mayor’s Charitable Trust to raise funds through the donation of unwanted mobile devices to the Mobile Mop Up campaign.
Proud to support the Mayor’s Charitable Trust
Genuine Solutions have partnered with Kingston Council and Mayor of Kingston upon Thames, Councillor Yogan Yoganathan to raise funds through the recovery, data-wiping and resale of donated mobile devices in support of the Mayor’s Charitable Trust.
It’s super easy to get involved! Simply drop off any unwanted mobile devices between the 1st March – 31st March to the various designated locations within the borough, and any value generated* from your donated device(s) will go directly to the Mayor’s Charitable Trust and split between the Mayor’s chosen local organisations, Creative Youth and The Community Brain CIC.
*After operational costs.
Proud to support the Mayor’s Charitable Trust
Genuine Solutions have partnered with Kingston Council and Mayor of Kingston upon Thames, Councillor Yogan Yoganathan to raise funds through the recovery, data-wiping and resale of donated mobile devices in support of the Mayor’s Charitable Trust.
It’s super easy to get involved! Simply drop off any unwanted mobile devices between the 1st March – 31st March to the various designated locations within the borough, and any value generated* from your donated device(s) will go directly to the Mayor’s Charitable Trust and split between the Mayor’s chosen local organisations, Creative Youth and The Community Brain CIC.
*After operational costs.
Creative Youth is a not for profit, registered charity that aims to enable young people to realise their potential through the Arts. The charity allows young people in Kingston, and surrounding areas, to be involved in innovative, original, ambitious projects working with artists of the highest quality. Artists and participants are encouraged to take initiatives, risks and push boundaries within their own work. In close collaboration with key partners, Creative Youth aspires to mentor young individuals, entrepreneurs and organisations by providing artistic business and strategic support, allowing the next generation of artists to flourish.
The charity celebrates young people and their creativity through the annual FUSE International (formerly the International Youth Arts Festival). In January 2023 the charity opened a new creative space in the centre of Kingston to allow even more young people to have opportunities.
As well as targeting some of the most vulnerable young people in the community, Creative Youth also reach out to large and diverse audiences as demonstrated by our commitment to using public spaces, street art and digital technology, enabling us to reach new, untapped audiences.
Contact: hello@creativeyouthcharity.org
Website: Creative Youth Website
Address: Millennium House, Eden Street, Kingston KT1 1BL
Creative youth
Creative Youth is a not for profit, registered charity that aims to enable young people to realise their potential through the Arts. The charity allows young people in Kingston, and surrounding areas, to be involved in innovative, original, ambitious projects working with artists of the highest quality. Artists and participants are encouraged to take initiatives, risks and push boundaries within their own work. In close collaboration with key partners, Creative Youth aspires to mentor young individuals, entrepreneurs and organisations by providing artistic business and strategic support, allowing the next generation of artists to flourish.
The charity celebrates young people and their creativity through the annual FUSE International (formerly the International Youth Arts Festival). In January 2023 the charity opened a new creative space in the centre of Kingston to allow even more young people to have opportunities.
As well as targeting some of the most vulnerable young people in the community, Creative Youth also reach out to large and diverse audiences as demonstrated by our commitment to using public spaces, street art and digital technology, enabling us to reach new, untapped audiences.
Contact: hello@creativeyouthcharity.org
Website: Creative Youth Website
Address: Millennium House, Eden Street, Kingston KT1 1BL
The Community Brain was established as a Community Interest Company (not for profit) in May 2010 and since then has worked with communities in Kingston to develop togetherness, using the widest range of the arts, education and local history. It is about giving place and people renewed importance and pride through a series of spaces, events and projects. These include the Museum of Futures in Surbiton, Baking Ideas and The Farm of Futures in Tolworth. Recently The Community Brain has been working in Tolworth through the SHEDx project which has included planting out Tolworth Broadway, improvements to Tolworth Station and new murals and artwork at Tolworth Roundabout.
Following on from the Ziggy Returns event, celebrating David Bowie, more activities in Hook, Chessington, Tolworth, Surbiton and Kingston are planned. These will run alongside the regular Surbiton Food Festival, Ski Sunday, King’s Soup and Seething Festival.
The Community Brain continues to work with communities on ideas to engage and inspire and give renewed value to where they live, work and study.
Contact: contact@thecommunitybrain.org
Website: Community Brain
The Community Brain
The Community Brain was established as a Community Interest Company (not for profit) in May 2010 and since then has worked with communities in Kingston to develop togetherness, using the widest range of the arts, education and local history. It is about giving place and people renewed importance and pride through a series of spaces, events and projects. These include the Museum of Futures in Surbiton, Baking Ideas and The Farm of Futures in Tolworth. Recently The Community Brain has been working in Tolworth through the SHEDx project which has included planting out Tolworth Broadway, improvements to Tolworth Station and new murals and artwork at Tolworth Roundabout.
Following on from the Ziggy Returns event, celebrating David Bowie, more activities in Hook, Chessington, Tolworth, Surbiton and Kingston are planned. These will run alongside the regular Surbiton Food Festival, Ski Sunday, King’s Soup and Seething Festival.
The Community Brain continues to work with communities on ideas to engage and inspire and give renewed value to where they live, work and study.
Contact: contact@thecommunitybrain.org
Website: Community Brain
how your donations can help make a difference
Your donations will help raise vital funds to support Creative Youth and The Community Brain. The newer the device, the more we can achieve. Below gives is a rough guide of the type of device, its age and an estimated value.
RETRO
PHONE
For example:
iPhone 5 / Sony Xperia Z3
Galaxy A3 / Galaxy S5
Value: £0*
*Sent for responsible and safe recycling.
5-7 year old
Smartphone
For example:
iPhone 7 / iPhone 8
Galaxy S7 / Galaxy S8
Value: £10-£50†
†Depending on condition of device.
3-5 year old
Smartphone
For example:
iPhone XR / iPhone XS
Galaxy S9 / Galaxy S10
Value: £35-£100†
†Depending on condition of device.
Smartphone less than 3 years old
For example:
iPhone 12 / iPhone 13 Pro Max
Galaxy S20 / Galaxy S10
Value: £50-£500†
†Depending on condition of device.
RETRO
PHONE
For example:
iPhone 5 / Sony Xperia Z3
Galaxy A3 / Galaxy S5
Value: £0*
*Sent for responsible and safe recycling.
5-7 year old
Smartphone
For example:
iPhone 7 / iPhone 8
Galaxy S7 / Galaxy S8
Value: £10-£50†
†Depending on condition of device.
3-5 year old
Smartphone
For example:
iPhone XR / iPhone XS
Galaxy S9 / Galaxy S10
Value: £35-£100†
†Depending on condition of device.
Smartphone less than 3 years old
For example:
iPhone 12 / iPhone 13 Pro
Galaxy S20 / Galaxy S10
Value: £50-£500†
†Depending on condition of device.
what donating your mobile devices can help achieve
£10 – contribution to volunteer travel expenses.
£20 – help pay for materials for Creative Youth’s AMP Kingston; Art, Music, Pop Fashion music heritage project.
£50 – go toward helping pay for equipment for our new multi-arts venue opening in Kingston.
£10 – contribute towards volunteer travel expenses.
£20 – help pay for materials and other expenses for The Community Brain’s local events such as the Seething festival, Surbiton Food Festival and others.
£50 – maintain and develop our community spaces such as Baking Ideas, the Farm of Futures, the Museums of Today and Futures.
Donating a device,
couldn’t be easier
Clear your drawer
Search your drawers and cupboards to collect unused mobile phones, tablets and mobile accessories. If you wish to participate as a business or local community group, please contact us and we can arrange for a local collection.
Remove your data
For your security, remove any personal information and PINs from the device. Don’t worry if you are not able to do this, if the device has no charge, we can do this for you. Click here to find out more about how to remove your data from your device.
Drop off your devices
Visit one of the drop off locations listed below and they will provide you with an envelope for your mobile devices. Simply complete the form on the front of the envelope and post in the secure box located on site.
drop off locations
Visit one of the drop off locations below to make your donation.
Sunray Recycle
Sunray Recycle
89 Knollmead
Surbiton
Surrey, KT5 9QR
Kingston Library
Kingston Library
Fairfield Road
Kingston upon Thames
Surrey, KT1 2PS
Surbiton Library
Surbiton Library
Ewell Road
Surbiton
Surrey, KT6 6AG
Tolworth Library
Tolworth Library
37-39 The Broadway
Surbiton
Surrey, KT6 7DJ
Old Malden Library
Old Malden Library
Church Road,
Worcester Park
Surrey, KT4 7RD
New Malden Library
New Malden Library
Kingston Road
New Malden
Surrey, KT3 3LY
Hook & Chessington Library
Hook & Chessington Library
13 Hook Road
Chessington
Surrey, KT9 1EJ
Tudor Drive Library
Tudor Drive Library
192 Tudor Drive
Kingston upon Thames
Surrey, KT2 5QH
Guildhall & Guildhall 2
Reception, Guildhall
High Street
Kingston upon Thames
Surrey, KT1 EU
Oxygen Charity Shop
Oxygen Charity Shop
117 High Street
New Malden
Surrey, KT3 4BP
Tony’s Fruit Stall
Tony’s Fruit Stall
Market Place
Kingston upon Thames
Surrey, KT1 1JT
Malden centre
Malden Centre
Blagdon Road
New Malden
Surrey, KT3 4TA
Tolworth Recreation Centre
Tolworth Recreation Centre
Fullers Way North
Tolworth
Surrey, KT6 7LQ
Kingston College
Kingston College
Kingston Hall Road Campus
Kingston upon Thames
Surrey, KT1 2AQ
Weir Archer Athletics and Fitness Centre
Weir Archer Athletics and Fitness Centre
422A Kingston Road
Kingston upon Thames
Surrey, KT1 3PB
If you prefer, you can post your mobile device directly to Genuine Solutions by securely packaging your device, enclosing your details and sending it to:
Solutions House, 223 Hook Rise South, Surbiton, Surrey, KT6 7LD.
drop off locations
Visit one of the drop off locations below to make your donation.
Sunray Recycle
Sunray Recycle
89 Knollmead
Surbiton
Surrey, KT5 9QR
Kingston Library
Kingston Library
Fairfield Road
Kingston upon Thames
Surrey, KT1 2PS
Surbiton Library
Surbiton Library
Ewell Road
Surbiton
Surrey, KT6 6AG
Tolworth Library
Tolworth Library
37-39 The Broadway
Surbiton
Surrey, KT6 7DJ
Old Malden Library
Old Malden Library
Church Road,
Worcester Park
Surrey, KT4 7RD
Tudor Drive Library
Tudor Drive Library
192 Tudor Drive
Kingston upon Thames
Surrey, KT2 5QH
Hook & Chessington Library
Hook & Chessington Library
13 Hook Road
Chessington
Surrey, KT9 1EJ
New Malden Library
New Malden Library
Kingston Road
New Malden
Surrey, KT3 3LY
Guildhall & Guildhall 2
Reception, Guildhall
High Street
Kingston upon Thames
Surrey, KT11 EU
Oxygen Charity Shop
Oxygen Charity Shop
117 High Street
New Malden
Surrey, KT3 4BP
Tony’s Fruit Stall
Tony’s Fruit Stall
Market Place
Kingston upon Thames
Surrey, KT1 1JT
Malden centre
Malden Centre
Blagdon Road
New Malden
Surrey, KT3 4TA
Tolworth Recreation Centre
Tolworth Recreation Centre
Fullers Way North
Tolworth
Surrey, KT6 7LQ
Kingston College
Kingston College
Kingston Hall Road Campus
Kingston upon Thames
Surrey, KT1 2AQ
Weir Archer
Athletics and
Fitness Centre
Weir Archer Athletics
and Fitness Centre
422A Kingston Road
Kingston upon Thames
Surrey, KT1 3PB
If you prefer, you can post your mobile device directly to Genuine Solutions by securely packaging your device, enclosing your details and sending it to:
Solutions House, 223 Hook Rise South, Surbiton, Surrey, KT6 7LD.
certified data wiping
An important part of our service offering is our commitment to GDPR compliance. We're fully certified for data processing and it's our promise that all mobile devices will be completely wiped free of any data.
We use state of the art technology and industry leading Blackbelt data removal software that enables us to wipe all data from smart devices and laptops – ensuring that customer data, including business and personal information has been completely destroyed. This process also helps to avoid any need for unnecessary destruction of a device, allowing them to live on and be reloved by new users all over the world.
Blackbelt’s date wipe solution is industry approved, highly accredited with a global presence and UK based support.
certified data wiping
An important part of our service offering is our commitment to GDPR compliance. We're fully certified for data processing and it's our promise that all mobile devices will be completely wiped free of any data.
We use state of the art technology and industry leading Blackbelt data removal software that enables us to wipe all data from smart devices and laptops – ensuring that customer data, including business and personal information has been completely destroyed. This process also helps to avoid any need for unnecessary destruction of a device, allowing them to live on and be reloved by new users all over the world.
Blackbelt’s date wipe solution is industry approved, highly accredited with a global presence and UK based support.
We will find a good home for your device to be reloved
All donated mobile devices will be cleaned and recovered in an environmentally friendly way to be used again as a refurbished handset for resale or stripped for parts depending on the condition.
Devices we receive which do not power on or arrive to us beyond economic repair will be harvested for parts for use in the recovery of other devices or sent to be be ethically recycled at an Approved Authorised Treatment Facility (AATF).
We work with organisations such as the Environment Agency and The EU Eco-Management and Audit Scheme (EMAS) to ensure we are fully accredited and regularly audited for responsible recycling practise.
Click here to find out more about environmental and data compliance from Genuine Solutions.
Securely remove your data
We securely remove your personal data from your device, but you can help us by preparing the phone or tablet for recycling by checking with your network to see if you need to unlock your phone. You can find out how by clicking on your network providers logo below:
Removing cloud accounts
Please note that your device will not be giftable should it be linked to a cloud account (iCloud or Google) as we will be unable to unlock it.
You’ll need to ensure that you remove any or these accounts from your device. If you are unsure how to do this, simply follow the instructions below.
Apple devices
Removing your Apple account on your device
1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
2. Back up your device.
3. Remove the SIM if there is one.
4. Remove your Apple account.
- Sign out of iCloud and the iTunes & App Store.
- If you’re using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign.
- Enter your Apple ID password and tap Turn Off.
- If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
5. Wipe your device Go back to Settings and tap General > Reset > Erase All Content and Settings.
6. If you turned on Find My iPhone, you might need to enter your Apple ID and password.
7. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase.
Removing your Apple account via iCloud.com
1. Log into iCloud.com
2. Select Find My iPhone > find your device and Erase > Remove from Account
Link below to official Apple website for more detailed instructions
Click this link for official Apple instructions on what to do before you sell, give away or trade in your iPhone.
Samsung devices
Removing your Samsung Account from your Samsung Galaxy device
1. From Settings, swipe to and tap Accounts and backup.
2. Tap Manage accounts, and then select your Samsung account.
3. Tap Remove account, and then tap Remove account on the popup.
4. Tap Sign out. Enter your Samsung account password, and then tap OK.
Removing your Google Account from your Samsung Galaxy device
Just like with a Samsung account, you can remove your Google account as well. The steps are similar, and the process is just as easy.
1. From Settings, swipe to and tap Accounts and backup.
2. Tap Manage accounts, and then select your Google account.
3. Tap Remove account, and then tap Remove account again to confirm.
4. If you have Google device protection features enabled, you may be asked to verify your identity before you can fully log out of your account.
Link below to official Google website for more detailed instructions
Click this link for official instructions on how to remove your Samsung account, Google account and/or other account from your Samsung Galaxy device.
Other Android devices with Google Accounts
Removing your Google Account from your Android device
1. Make sure any data you need is backed up, including contacts.
2. Open your phone’s Settings app.
3.Tap Passwords and accounts. If you don’t see ‘Accounts’, tap Users and accounts.
4. Under ‘Accounts for’, tap the account that you want to remove And then Remove account.
5. To confirm, tap Remove account And then OK.
6. If this is the only Google Account on the phone, you’ll need to enter your phone’s pattern, PIN or password for security.
Removing your Google account via Google Accounts
1. Sign into Google Accounts.
2. Under Sign-in & security > Device activity & security events > REVIEW DEVICES.
3. Select device > click REMOVE.
Link below to official Google website for more detailed instructions
Click this link for official instructions on how to remove a Google or other account from your Android device – Scroll down the page to ‘Remove a Google or other account from your phone’.
Part of a business or community group?
If you wish to participate as a business or local community group we’d love to hear from you.
Please contact us by completing the form and we will be in touch with you to shortly so we can arrange a local collection and discuss other possible opportunities.
Please contact us by completing the form and we will be in touch with you to shortly so we can arrange a local collection and discuss other possible opportunities.
Part of a business or community group?
If you wish to participate as a business or local community group we’d love to hear from you.
Please contact us by completing the form and we will be in touch with you to shortly so we can arrange a local collection and discuss other possible opportunities.
Please contact us by completing the form and we will be in touch with you to shortly so we can arrange a local collection and discuss other possible opportunities.
