Every member of Genuine Solutions is dedicated to the pursuit of quality and excellence in providing Genuine Solutions’ customers with the best service that can be accomplished. Genuine Solutions recognises that only by achieving customer satisfaction can we secure the future growth and success of Genuine Solutions.
It is the policy of Genuine Solutions to provide mobile/smartphone accessory distribution.
To ensure achievement of this policy, an Integrated Management System is established to meet, and continue to meet, the requirements of BS EN ISO 9001:2015.
Genuine Solutions’ quality objectives are:
To ensure that customer requirements and expectations are fully understood, standards created, and service delivery continually monitored against these standards.
To consistently meet customer requirements by quality performance and adoption of best practice.
To continually review and monitor all aspects of operations to identify opportunities for implementing continual improvement.
To analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are met on a quarterly basis.
To aim to make a profitable return on our activities to fund ongoing development and growth of our business.
To conduct its business in an ethical and professional manner.
Quality management implementation is through the Integrated Management System which is mandatory in application. However, its success can only be achieved by the participation and commitment of everyone at Genuine Solutions. All persons working with or for Genuine Solutions will receive full support to ensure the integrated management system is understood, implemented and maintained throughout.
It is Genuine Solutions’ responsibility to ensure the Integrated Management System functions correctly and its effectiveness is maintained through monitoring, control, audit and review.